Customer Support

Author : Roi R. Czechvala, Staff Writer

“Thank you for calling BIOMEK customer support. My name is Tammy, how may I help you today?”

“Hi Tammy, I’m having a little problem with my domestic. I am a little frustrated here. I hope you can help me.”

“I am sorry to hear that. I’ll do my best to help you. Before we begin I’ll need the registration number of your BIOMEK domestic.”

“I have the number around here somewhere, oh yes, here it is. It’s T11H38X.”

“Thank you Ma’am. Let me just enter that and take a look at your account… Hmm… I see you had a prior issue with this product.”

“Yes, we had a poodle and one of the options we purchased with the domestic was the pet grooming download.”

“Yes Ma’am, and what was the problem?”

“There was… unpleasantness.”

“Yes?”

“Well, we didn’t find all of Precious.”

“I am so sorry to hear that. I know how you must feel. I’m a dog lover too. I was so sad when we had to put little Tinkerbell down when the new line of Dachshunds were released. What is the issue you are currently having with your BIOMEK home domestic unit?”

“Well, the domestic answered the door when the letter carrier arrived this morning.”

“Yes Ma’am?”

“The front porch is quite a mess.”

“Oh dear. And the mailman?”

“Pieces I’m afraid. It’s the Precious incident all over again.”

“Have you informed the authorities Ma’am?”

“No. Do you really think I should?”

“Yes Ma’am, I rather think you should. After all, there are others waiting for their mail.”

“I hadn’t though of that. Yes, I wouldn’t want my neighbours inconvenienced. There would be talk at the next neighbourhood association meeting. It’s a gated community you know.”

“Well, we wouldn’t want that. Okay Ma’am, I see your product is still under warranty. I will issue a repair order. I just need a little information first to update your account. Would you please verify?”

“Oh Dear. Oh No. I’m sorry, I will have to call you back. I have to go. I’ll be calling you right back.”

“Ma’am?”

“The children just arrived home from school.”