Author: Rebecca Hamlin Green

I honestly didn’t know where else to turn or if you’re even accepting these requests yourself. I hope you hear me out at least.

The day she came, she was perfect, she really was. I almost couldn’t believe it. Everything I thought I knew was, somehow, irrelevant and profound at the same time. It was terrifying, I admit, but John was reading all these special “parenting” blogs and practically begged me to give it a try to… I don’t know… to heal, I suppose.

That’s why what happened was so why I need your help. It was a simple thing- a walk in the park. Literally. We were looking at the leaves changing colors and I didn’t notice the drop-off. I mean, kids fall every day. They take a tumble, skin their knees, they cry. She just stayed down. I stopped. My world stopped. They found me clutching her, screaming Maddie’s name, begging her to take a deep breath, I just wanted her to breathe. I mean, I must have forgotten.

All this is to say, I am requesting a factory reset on your Sophia model, IB No. 455XCE. Unfortunately, we weren’t able to purchase the additional warranty when she activated so I understand she likely won’t come back the same. No one at your company can tell me if it’s a total memory wipe but if not, please, I just don’t want her to remember that day. As a mother, I’m sure you understand. I appreciate your time.